FAQ

You can return your products within 30 days.

1. If you would like to return a product, please send an email to service@ukje.com.

2. Tell us which items you would like to return, your name and your order number.

3. Within a few days you will receive a return label you have to put on your package. Please note: this is not a prepaid label. The return is at your own cost. Furthermore you will receive a return authorization slip. This slip must be included inside the return package alongside the items so we can identify your order.

4. As soon as we received and checked your return we will refund your money.

5. We will send you a notification by email when we receive your return and when we have processed it.

6. Please allow up to 14 days for your return to be processed.

7. We can't guarantee refunds for parcels that are returned without the return mailing label and return authorization slip.

If you would like to exchange a product, please return the original product for a refund and order the new one.

So sorry to hear that something is wrong with your order! If you received a damaged or incorrect product, please inform us by email service@ukje.com. Please give us your ordernumber, description of the problem and attach pictures. We will d our very best to solve the problem as quickly as possible.